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tikegami1-Visitor
1-Visitor
December 6, 2017
Question

HTTP Status 404 - /licensePortal/auth/ssl/index

  • December 6, 2017
  • 3 replies
  • 2271 views

Hello

Yesterday,
I installed Thingworx 8.1.Version 1.4
I confirmed License by "Obtaining the Activation ID".
At this point, "the server will start in limited mode for 30 days"
Thingworx 8.1 got up.

Today,
"Mapping a Device to an Activation ID and Entitlements"
I wanted to execute from,
When "Select PTC ThingWorx> PTC Licensing Tool" is executed,
It becomes the following Message, and the following work can not be done.
"Select ThingWorx> Manage ThingWorx 8.1 and, Navigate 8.1."

How should I do?

Regards,

takashi

    3 replies

    S
    supandey5-Regular Member
    5-Regular Member
    December 12, 2017

    Hi Takashi, could you please share what sort of license file are you working with? If it's a paid license I'd recommend to please have a support case opened.

    C
    cmorfin19-Tanzanite
    19-Tanzanite
    December 13, 2017

    Hi

    in addition to Sushant suggestion, I also try access to the page "Select ThingWorx> Manage ThingWorx 8.1 and, Navigate 8.1" and it works for me.

    You can maybe try again as it was possibly a temporary glitch.

    Christophe

    D
    dschellberg1-Visitor
    1-Visitor
    December 13, 2017

    Takashi,

    When the platform, version 8.1 starts it attempts to connect to the licensing server to download a license capability response that is based off of your activation ID.  Apparently, your platform had difficulties in connecting to that server.

    Version 8.1 is backward compatible as far a licensing goes so you can just drop a license.bin for version 8.1 into the thingworx platform directory and it will work.  It will also preclude the server from connecting to the licensing portal because it already has a license.bin installed.

    Don Schellbeg

    Thingworx Consultant

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