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evanfebrianto1-Visitor
1-Visitor
September 23, 2020
Solved

I am having trouble with ThingWorx 9.0.1 Extensions

  • September 23, 2020
  • 1 reply
  • 2018 views

I am having trouble with ThingWorx Extensions. If I import ThingWorx Extensions, the system says that it is successfully imported and I can also see the extensions listed in ExtensionManagerListing. However, I can't find it in the system. For example, if the extension contains widgets or resources, I can't find it at all. Moreover, when I tried to uninstall, it shows an error pop-up saying that "Extension Package deletion failed: Unable to Invoke Service DeleteExtensonPackage on PlatformSubsystem: null"

I tried 2 extensions from PTC, custom widget and CSV parser. Both extensions give the same result.

I am using ThingWorx 9.0.1-b103

Best answer by vangne

Hi @evanfebrianto ,

 

Per we discussed in support case C15564069, this issue is not reproducible at our side on TWX 9.0.1.

I am able to import, use, find the extensions in the system fine. 

 

To investigate further I had requested below details from you:

  • Per the screenshots, I see you had tried importing CSV parser extension 4.0.1. Could you please try download the extension from PTC support portal for 9.0.x and import again?
  • Also, please provide ThingWorx and Tomcat logs for the day when this issue first occurred(I believe on Sept 23rd) for further investigation.

 

However, per the case closure confirmation, as a resolution, you have downgraded the TWX platform to 9.0.0 and extensions are working fine there hence please post it here and mark it as the Accepted Solution for the benefit of others on the community, thanks

 

 

Thanks,

Vibhuti

1 reply

V
vangne16-PearlAnswer
16-Pearl
October 5, 2020

Hi @evanfebrianto ,

 

Per we discussed in support case C15564069, this issue is not reproducible at our side on TWX 9.0.1.

I am able to import, use, find the extensions in the system fine. 

 

To investigate further I had requested below details from you:

  • Per the screenshots, I see you had tried importing CSV parser extension 4.0.1. Could you please try download the extension from PTC support portal for 9.0.x and import again?
  • Also, please provide ThingWorx and Tomcat logs for the day when this issue first occurred(I believe on Sept 23rd) for further investigation.

 

However, per the case closure confirmation, as a resolution, you have downgraded the TWX platform to 9.0.0 and extensions are working fine there hence please post it here and mark it as the Accepted Solution for the benefit of others on the community, thanks

 

 

Thanks,

Vibhuti

S
slangleyCommunity Manager
Support
October 5, 2020

Hi @evanfebrianto.

 

When you did the import, were you logged in as the Administrator--not a user in the Administrator's group?  The Administrator account has special permissions that are not relevant to created accounts even if they are added to the Administrators group.

 

Regards.

 

--Sharon

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