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S
SM_95880256-Contributor
6-Contributor
October 28, 2020
Question

I am trying Thingworx trial installation but it fails

  • October 28, 2020
  • 3 replies
  • 2574 views

The trial version installation fails and does not even keep the logs. I copied the log file just before it failed and it does not show any issues. attached the file. I,m using AWS EC2 with the right configuration and windows 2016 server version. Can someone help.

3 replies

C
c_lowy16-Pearl
16-Pearl
October 29, 2020

Hi @SM_9588025,

 

Could you please check the following locations for logs ?
- ${installdir}\installer\logs\

For example: C:\Program Files (x86)\ThingWorxFoundation\installer\logs\
- ${system_temp_directory}\ThingWorxFoundation_Failed_installs\
For example: C:\Users\<username>\AppData\Local\Temp\ThingWorxFoundation_Failed_installs\
 
Please note that there is a Foundation Windows Installation Guide for this type of installation : https://developer.thingworx.com/en/resources/guides/foundation-windows-install-guide
S
SM_95880256-ContributorAuthor
6-Contributor
October 29, 2020

found the attached logs.

Rocket_Max
Rocket_Max17-Peridot
17-Peridot
November 4, 2020

Hello,

The problem you are experiencing seems to be related to permissions, please make sure to refer to the guide correctly during installation.

 

BR,

Max

S
slangleyCommunity Manager
Support
November 11, 2020

Hi @SM_9588025.

 

If one of the previous responses helped you resolve your issue, please mark the appropriate one as the Accepted Solution for the benefit of others with the same problem.

 

Regards.

 

--Sharon

S
SM_95880256-ContributorAuthor
6-Contributor
December 22, 2020

None of them helped

S
slangleyCommunity Manager
Support
January 7, 2021

Hi @SM_9588025.

 

Is this the first attempt at installing the trial, or did you have it running previously?

 

Regards.

 

--Sharon

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