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jlee11-Visitor
1-Visitor
November 6, 2015
Question

I got an error message and how to fix this?

  • November 6, 2015
  • 2 replies
  • 2362 views

Dear,

I have an error to delete extension.

Extension Package deletion failed: Unable to Invoke Service DeleteExtensionPackage on PlatformSubsystem : Cannot delete ExtensionPackage [Neuron_Extension] because the following Extension Entities are still in use: [entity: NeuronFilterDetail, used-by: TW.Discover.NeuronGroup Neuron.NeuronGroup ][entity: NeuronClustersFeature, used-by: Neuron.NeuronClustersResult Neuron.ClientToolkitTemplate ][entity: NeuronPredictionsLearner, used-by: Neuron.ScoringJobResult ][entity: NeuronFeatures, used-by: TW.Discover.NeuronFeatures ][entity: NeuronAll,

And so when I try to update extension, I also got the below.

Error importing: error: Not Acceptable - [package: neuron-extension-3.0rc3, error: Cannot update existing ExtensionPackage [Neuron_Extension] because the updated ExtensionPackage is trying to remove the following Entities that are still in use: [entity: NeuronSignalsThing, used-by: NeuronSignals ][entity: NeuronDatasetThing, used-by: NeuronDataset ]]

How to resolve this issue?

    2 replies

    A
    Aanjan5-Regular Member
    5-Regular Member
    November 6, 2015

    Can you try restarting your Server/ Tomcat and then deleting the extension?

      J
      jlee11-VisitorAuthor
      1-Visitor
      November 11, 2015

      I did but I could get same results.

      A
      Aanjan5-Regular Member
      5-Regular Member
      November 11, 2015

      I'm not sure if you tried this already, but can you try deleting the listed entities manually?

      E
      emadar5-Regular Member
      5-Regular Member
      March 30, 2017

      Hi, I have the exact same error, even though nothing is open in thingworx, and moreover i've already done a restart of the server... How can I fix that? (It gives me errors on entities that I did not even open)

      Thanks

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