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S
SrijithKrish1-Visitor
1-Visitor
January 13, 2021
Question

Import Data (.twx) file import failed

  • January 13, 2021
  • 1 reply
  • 1473 views

Hi Team,

 

I am getting an error while importing a data (.twx) file into my TWX platform.

The data file is almost 105 MB 

The error occurring is  : 

  • Import failed java.io.EOFException: Unexpected EOF read on the socket {}
  • Failed to close input stream: java.io.EOFException: Unexpected EOF read on the socket

 

Thanks in Advance

1 reply

T
tdixit5-Regular Member
5-Regular Member
January 13, 2021

Hi @SrijithKrish 

 

Thank you for reaching out to us.

 

Could you please provide below information

  1. Please let me know if you are able to import any other file apart from (.twx) extension in the platform ?
  2. Please share logs present at location ThingWorxStorage/Logs directory
  3. Please confirm your ThingWorx version
  4. If possible share the sample entity so that we can try to reproduce the issue

Regards,

Toolika Dixit

S
SrijithKrish1-VisitorAuthor
1-Visitor
January 14, 2021

Thank You @tdixit for responding

 

  1. Yes, I was able to import twx files for the sizes varying from a few KB's to 13 MB.  
  2. I am not able to share the logs as I do not have access to them.  
  3. Sure, our ThingWorx version is 'ThingWorx 8.5.6-b110'
  4. Sorry, I cannot share that information
S
slangleyCommunity Manager
Support
January 14, 2021

Hi @SrijithKrish.

 

Since you are unable to provide specifics of your issue on the community, I recommend we open a case.  I will be happy to do so on your behalf if you agree.

 

Regards.

 

--Sharon

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