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mnalla1-Visitor
1-Visitor
Nov 3, 2017 1:51 PM UTC
Question

Import Failed: The SSO Authentication Type is not set up on this server.

Hi ,

I installed and configured pingFederate for SSO connection. but while configuring the ptc-windchill-integration-connector the following error is generated.


Can anyone help out me with the issue..?


Regards,

madhu



7 replies

posipova20-Turquoise
20-Turquoise
Nov 3, 2017 2:43 PM UTC

Please refer to this article for troubleshooting help on that error:

https://www.ptc.com/en/support/article?n=CS269460

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mnalla1-VisitorAuthor
1-Visitor
Nov 6, 2017 5:44 AM UTC

Hi Polina Osipova,

I had referred to the document but still not able to go further. Could you have any other suggession.

Thanks,

madhu

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Vinay_S1-Visitor
1-Visitor
Nov 14, 2017 5:31 AM UTC

Hi Madhu,

Did you find solution for this error even I am stuck with this.

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mnalla1-VisitorAuthor
1-Visitor
Nov 14, 2017 5:38 AM UTC

Hi Vinay,

I did not find the solution yet, you can raise a case with PTC, They will help you.

Thanks,

madhu

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gdarkunde7-Bedrock
7-Bedrock
Mar 9, 2018 3:01 AM UTC

This error is related to "EnableSSO": true settings from platform-settings.json file.

 

Ensure that their not extra spaces and syntax is correct. Clear the cache and start the tomcat service again.

 

Thanks,

Ganesh

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ndeshmukh1-Visitor
1-Visitor
Dec 9, 2017 3:37 AM UTC

You have to enable SSO in platform-setting.json as true

{

                "PersistenceProviderPackageConfigs": {

                                "PostgresPersistenceProviderPackage": {

                                                "ConnectionInformation": {

                                                                "jdbcUrl": "jdbc:postgresql://localhost:5432/thingworx",

                                                                "password": "password",

                                                                "username": "twadmin"

                                                }

                                }

                },

               

                "PlatformSettingsConfig": {

                                "BasicSettings": {

                                                "EnableSSO": true

                   }

   }

}

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ndeshmukh1-Visitor
1-Visitor
Dec 9, 2017 3:40 AM UTC

Please share if you have any SOP for SSO.

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