Skip to main content
P
PD_97172581-Visitor
1-Visitor
November 24, 2020
Solved

Import of xml file (entities FundamentalsGlobalEntities.xml) failed

  • November 24, 2020
  • 2 replies
  • 2585 views

Hello,

 

I'm just getting started with my fundamentals ThingWorx class for architects. PTC academy provides a .xml file ("FundamentalsGlobalEntities.xml") which contains  the supporting entities i will use to build an IoT application. It wants me to import the .xml file.

 

In the attached screenshot you will be able to see the message I receive after hitting the import button.

 

Does anybody know whats the problem and how to solve it?

 

Thank you so much for you help

 

Kind regards

Philipp

Best answer by PD_9717258

Hey,

 

i solved the problem. Our Admin didn't give me the rights to do anything but read....

 

Thank you for your help!

2 replies

A
anarwal5-Regular Member
5-Regular Member
November 24, 2020
Spoiler
Hi @PD_9717258 , Could you share the application logs error. You also can check platform-setting.json if import are allowed.


Regards

Ankur
    P
    PD_97172581-VisitorAuthor
    1-Visitor
    November 24, 2020

    Can you tell me how to find the application logs error? What is platform-setting.json? Sorry for asking stupid questions but I'm completely new to PTC ThingWorx

     

    The only thing I found is "LOGS" in the monitoring section, but it seems to be empty or at least it doesn't open.

     

    2020-11-24 13_23_35-Microsoft Edge.png

    A
    anarwal5-Regular Member
    5-Regular Member
    November 25, 2020

    Hi @PD_9717258 , You can search for log on the thingworx installation folder under  <ThingworxStorage>/logs.

     

    Regards
    Ankur

    S
    slangleyCommunity Manager
    Support
    November 30, 2020

    Hi @PD_9717258.

     

    Since you found the solution, please mark your last response as the Accepted Solution for the benefit of others with the same issue.

     

    Regards.

     

    --Sharon

    Terms & ConditionsAccessibility statement