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PD_97172581-Visitor
1-Visitor
November 24, 2020
Solved

Import of xml file (entities FundamentalsGlobalEntities.xml) failed

Hello,

 

I'm just getting started with my fundamentals ThingWorx class for architects. PTC academy provides a .xml file ("FundamentalsGlobalEntities.xml") which contains  the supporting entities i will use to build an IoT application. It wants me to import the .xml file.

 

In the attached screenshot you will be able to see the message I receive after hitting the import button.

 

Does anybody know whats the problem and how to solve it?

 

Thank you so much for you help

 

Kind regards

Philipp

PD_9717258Answer
1-Visitor
November 25, 2020

Hey,

 

i solved the problem. Our Admin didn't give me the rights to do anything but read....

 

Thank you for your help!

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5 replies

anarwal5-Regular Member
5-Regular Member
November 24, 2020
Spoiler
Hi @PD_9717258 , Could you share the application logs error. You also can check platform-setting.json if import are allowed.


Regards

Ankur
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    PD_97172581-VisitorAuthor
    1-Visitor
    November 24, 2020

    Can you tell me how to find the application logs error? What is platform-setting.json? Sorry for asking stupid questions but I'm completely new to PTC ThingWorx

     

    The only thing I found is "LOGS" in the monitoring section, but it seems to be empty or at least it doesn't open.

     

    2020-11-24 13_23_35-Microsoft Edge.png

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    anarwal5-Regular Member
    5-Regular Member
    November 25, 2020

    Hi @PD_9717258 , You can search for log on the thingworx installation folder under  <ThingworxStorage>/logs.

     

    Regards
    Ankur

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    slangleyCommunity Manager
    Support
    November 30, 2020

    Hi @PD_9717258.

     

    Since you found the solution, please mark your last response as the Accepted Solution for the benefit of others with the same issue.

     

    Regards.

     

    --Sharon

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