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pjoly1-Visitor
1-Visitor
March 11, 2019
Solved

Incomplete user extensions display if using Infotable

hello

 

If I add an infotable (list of devices) in user extensions , most of extensions are no more displayed for each users :

 

UserExtensions definition :

extension definition.png

 

user extensions displayed :

extension usage.png

slangleyAnswer
Support
March 29, 2019

Hi @pjoly.

 

We tested under ThingWorx 8.4 but were unable to recreate the issue.  Since support for ThingWorx 7.4 has ended, you will need to upgrade to resolve the issue.

 

Please let us know if you have further questions.

 

Regards.

 

--Sharon

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5 replies

slangleyCommunity Manager
Support
March 11, 2019

Hi @pjoly.

 

We have a few questions:

  • What version of ThingWorx are you running?
  • Do the extensions immediately disappear after adding the field or once you've added data to the infotable?

If you can provide more information, we will try to recreate it.

 

Regards.

 

--Sharon

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pjoly1-VisitorAuthor
1-Visitor
March 11, 2019
  • What version of ThingWorx are you running?-> ThingWorx 7.4.9-b47
  • Do the extensions immediately disappear after adding the field or once you've added data to the infotable? -> immediately when I load the user without adding info

Regards

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