Skip to main content
D
drieder1-Visitor
1-Visitor
October 4, 2018
Solved

Industrial Connectivity: "failed to add element" error

  • October 4, 2018
  • 1 reply
  • 1356 views

Hello Everyone,

 

so I started to use PTCs Industrial Connectivity. I followed the steps in this guide and I was able to setup a proper connection.

 

Unfortunately, after some time I get the error: "attempt to add element <element_name> failed".

 

This error appears for every tag that was bind to a property. But in the beginning everything worked fine and the values were displayed correctly in the properties of the remote thing.

 

Any ideas how to tackle the problem?

 

Thank you in advance!

 

Best Regards,

Dominik

Best answer by Rick-Stanley

To prevent it from being used in production, the free demo version of Industrial Connectivity stops running after a couple hours. When you manually stop and restart it, everything should start working again

 

There is a Thumbs Down icon next to your properties when the Industrial Automation trial edition drivers are not connected. The trial edition stops running after 2 hours and must be stopped and restarted.

  • Right-click on ThingWorx icon in system tray.Stop_runtime
  • Click Stop Runtime service.
  • Wait a minute for the process to stop, then click Start Runtime service.

1 reply

R
Rick-Stanley5-Regular MemberAnswer
5-Regular Member
October 4, 2018

To prevent it from being used in production, the free demo version of Industrial Connectivity stops running after a couple hours. When you manually stop and restart it, everything should start working again

 

There is a Thumbs Down icon next to your properties when the Industrial Automation trial edition drivers are not connected. The trial edition stops running after 2 hours and must be stopped and restarted.

  • Right-click on ThingWorx icon in system tray.Stop_runtime
  • Click Stop Runtime service.
  • Wait a minute for the process to stop, then click Start Runtime service.
D
drieder1-VisitorAuthor
1-Visitor
October 4, 2018

Thank you very much! I also just figured out that it might be because of the licensing. 

Terms & ConditionsAccessibility statement