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FAntonio1-Visitor
1-Visitor
January 21, 2022
Solved

Information about Thingworx runtime license

  • January 21, 2022
  • 2 replies
  • 1378 views

Hello,

I need to license one runtime istance of Thingworx Platform.

I wanted to know what else I need besides the runtime license, if I need to install other licenses for example. I would need a procedure explaining what to do (if this is documented).

 


P.S. What are the main differences between a Runtime license and a Developer license.

Best answer by slangley

Hi @FAntonio.

 

I assume by runtime license, you are referring to a production instance.  If you already own a production license, you can install as many non-prod instances (dev, test, qa, etc.) as needed.  There is no difference in licensing between the two.

 

If you need additional production licenses, as Bhawna stated, you will need to contact your Sales rep.

 

Regards.

 

--Sharon

2 replies

B
bchaudhary_4480085-Regular Member
5-Regular Member
January 21, 2022

Hi @FAntonio ,

 

Regarding any query related to license and upgrade, you must contact the sales department.

However, If you already have a sales contract than just go to the support portal and download the license against Device id.

Also, check the linked article:

https://www.ptc.com/en/support/article/CS271439

 

Regards

Bhawna

S
slangleyCommunity ManagerAnswer
Support
January 21, 2022

Hi @FAntonio.

 

I assume by runtime license, you are referring to a production instance.  If you already own a production license, you can install as many non-prod instances (dev, test, qa, etc.) as needed.  There is no difference in licensing between the two.

 

If you need additional production licenses, as Bhawna stated, you will need to contact your Sales rep.

 

Regards.

 

--Sharon

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