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1-Visitor
February 16, 2018
Question

Installation error of "ThingWorx Trial Edition Installer" on windows 7

  • February 16, 2018
  • 13 replies
  • 6864 views

Hi,

can not install the package "ThingWorx Trial Edition Installer". At the end of the installation the installer reports an error:

"

Executing D:\twx\ThingWorxTrialEdition\win-installer/ThingWorxIndustrialConnectivity.exe /qn /e ACCEPT_EULA=YES
Script exit code: 1603

Script output:

Script stderr:
Program ended with an error exit code

Error running D:\twx\ThingWorxTrialEdition\win-installer/ThingWorxIndustrialConnectivity.exe /qn /e ACCEPT_EULA=YES: Program ended with an error exit code
There has been an error.
Failed to execute installation action for Thingworx Industrial Connectivity"

 

Anybody has an idea ?

Best Regards

Andras Horti

 

 

 

 

13 replies

19-Tanzanite
February 16, 2018

Hi

 

Could you please upload all the .log files that exist inside <ThingWorx Trial Edition> folder (by default C:\Program Files (x86)/ThinWorxTrialEdition 

 

Thank you

Kind rgeards

Christophe

 

ahorti1-VisitorAuthor
1-Visitor
February 19, 2018

Hi Christophe,

tanks a lot, following are the logs.

 

Best Regards

Andras

19-Tanzanite
February 19, 2018

Hi Andras

 

Thank you for the logs.

Those logs shows that port 8080 is in used on the machine which then create error in ThingWorx Trial Edition 8.1.

You will find some information about this at https://www.ptc.com/en/support/article?n=CS278599

 

Kind regards

Chrisotphe