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Y
yhan17-Peridot
17-Peridot
July 5, 2021

Please open browser F12/tools and login Thingworx, then check what error the tool shows.

A
AP_958723617-PeridotAuthor
17-Peridot
July 5, 2021

Java tab should be here to configure in the tomcat properties for the above error right!!. If it is not here. Where i can found the java option ? I attached a screenshot.

Y
yhan17-Peridot
17-Peridot
July 5, 2021

Actually I haven't caught your issue because there is no detail about the issue symptom. 

But for java settings required for the ThingWorx 8.5, please refer below:

1. In Windows, go to Start -> Configure Tomcat
2. Navigate to the Java tab
3. In the Java Virtual Machine field, validate the path: Java path points to a 64-bit java version
4. Make sure the jvm.dll file is present in the path indicated

5. In the Java Options box, enter the java settings required for ThingWorx 8.5:

-Dserver -Dd64
-XX:+UseG1GC
-Dfile.encoding=UTF-8
-Djava.library.path=<Path to Tomcat>\webapps\Thingworx\WEB-INF\extensions
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