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seanccc17-Peridot
17-Peridot
December 9, 2019
Solved

Internal Server Error when opening Monitoring->ApplicationLog

Hi,

I got error "Internal server error" when opening monitoring->ApplicationLog and click ,  no such error occurs if open other Log , for example: ScriptLog. 

 

Please check the attached error.log. 

 

image.png

 

Thingworx 8.5.1.   Postgresql 10.11, Windows server 2016

 

Regards,

Sean

 

raluca_edu
raluca_eduAnswer
17-Peridot
December 9, 2019

Hi,

 

In the log we have:

com.thingworx.common.exceptions.InvalidRequestException: Unable to Invoke Service QueryLogEntries on ApplicationLog : java.nio.charset.MalformedInputException: Input length = 1

 

Please check the charset/encoding set in Tomcat/Java options. Usually this is UTF-8.

 

Thanks,

Raluca Edu

 

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2 replies

raluca_edu
raluca_edu17-PeridotAnswer
17-Peridot
December 9, 2019

Hi,

 

In the log we have:

com.thingworx.common.exceptions.InvalidRequestException: Unable to Invoke Service QueryLogEntries on ApplicationLog : java.nio.charset.MalformedInputException: Input length = 1

 

Please check the charset/encoding set in Tomcat/Java options. Usually this is UTF-8.

 

Thanks,

Raluca Edu

 

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seanccc17-PeridotAuthor
17-Peridot
December 9, 2019

@raluca_edu ,

 

Thank you,  I did miss the tomcat configuration.  The errors gone after adding it .  

 

Regards,

Sean

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