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EY_109665891-Visitor
1-Visitor
March 1, 2024
Question

Issue Accessing .NET SDK Resource on PTC Support Site

  • March 1, 2024
  • 2 replies
  • 1478 views

Dear  Team,

I hope you're doing well. I'm reaching out to let you know about an issue I encountered while trying to access the .NET SDK resource for ThingWorx on the PTC Support site.

When I clicked on the link provided (https://support.ptc.com/appserver/cs/software_update/swupdate.jsp), I got an error message saying:

"Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."

Since this resource is essential for my ThingWorx training, I'm kindly asking for your help in resolving this promptly. Could you please grant me access to the .NET SDK resource or assist me in obtaining it?

I would greatly appreciate your prompt attention to this matter.

Thank you,

2 replies

V
VladimirRosu_11662719-Tanzanite
19-Tanzanite
March 1, 2024

hi @EY_10966589,

Does your company have an active license for ThingWorx?

 

E
EY_109665891-VisitorAuthor
1-Visitor
March 6, 2024

Hello,

Thanks for your support, the problem has been solved . it was about the verification of my account , i asked for it and now i have all resources.

 

Thanks a head

P
PEHOWE17-Peridot
17-Peridot
March 4, 2024

@EY_10966589 , @VladimirRosu_116627 


I believe that the link you have provided is only directly accessible after you log into the ThingWorx Support site.
If you log into the Support web site before trying the link you have I believe it will work as you expect.

 

HTH
Peter

E
EY_109665891-VisitorAuthor
1-Visitor
March 6, 2024

Hello  @PEHOWE

,

Thanks for your support, the problem has been solved . it was about the verification of my account , i asked for it and now i have all resources.

 

Thanks a head

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