Issue :PTC cloud server connect to SQL database

any one know how to what the problem is ?

I tried to connect to SQL data base create at my end ,but it is not connected

my question is :

Is it allow PTC cloud server connect to extend data base?

24-Ruby III

Here are some articles:

"ThingWorx fails to connect with external Microsoft SQL Server (MSSQL) database": https://www.ptc.com/en/support/article/CS314904
"How to connect ThingWorx with an external database without extensions": https://www.ptc.com/en/support/article/CS318728
"ThingWorx Foundation Installer fails to connect to SQL Server Database with error "Connection to Server could not be established, please check the information you have entered": https://www.ptc.com/ru/support/article/cs339196

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