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javed_a13-Aquamarine
13-Aquamarine
Dec 24, 2024 5:41 AM UTC
Solved

Issue while configuring Digital Performance Management

InitializeSolution service (PTC.Base.Manager Thing) gives more than 100 script log error, and those are not being traced while debugging.
for example, it says database credentials are incorrect however while checking persistent provider is say connected.

 

Followed below guideline for DPM 9.7.0
DPM Customer Deployments

javed_aAnswer
13-Aquamarine
Jan 3, 2025 9:04 AM UTC

Hello,

 

I tried again today (Step 8: Run the InitializeSolution Service), and it went well without any changes at my end.

So, I am not sure how but may be due to network issue or timeout the problem caused, as there was not any table created in past but this time all the required table got created in database and service returned all module as configured.

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5 replies

Surya_Tiwari16-Pearl
16-Pearl
Dec 24, 2024 11:39 AM UTC

Hi, @javed_a  Look at the below article and let us know what exact error are you facing or at which steps are you confused.

https://www.ptc.com/en/support/article/CS406258

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javed_a13-AquamarineAuthor
13-Aquamarine
Dec 24, 2024 1:02 PM UTC

Hello @Surya_Tiwari 

Thank you for replying, I am following similar guidelines.

 

As mentioned above, facing issue in step Run the InitializeSolution Service. Service executes with error, as if return infotable, which tells module configured or got error, when checked the logs, there are more than 100 errors.one example is mentioned above.

 

I am new to DPM, have installed it on local system. Also. the documentation does not mention about configuring Assets and Kepware.

 

javed_a_0-1735045221906.png

 

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Surya_Tiwari16-Pearl
16-Pearl
Dec 25, 2024 11:42 AM UTC

Hi @javed_a  Look at the below document for configuring Assets and Kepware.

 

https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Service_Apps_Family/8,-d-,1,-d-,2/ThingWorxAssetAdvisorForServiceSetup_8_1_0_173728.pdf?sc_lang=en&source=search

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