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lall1-Visitor
1-Visitor
August 20, 2018
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Issue with installation of Thingworx Analytics 8.0 On Windows 10

  • August 20, 2018
  • 2 replies
  • 1136 views

Hi,

I am trying to install ThingWorx Analytics Server 8.0 on my Windows 10 system. I am using docker 17.03.1-ce-win5. The installation gives no error. When accessing the site it gives "Site Can't Be Reached" error.
I ran the command: docker logs analytics
Error: psql: could not connect to server: Connection timed out Is the server running on host "10.0.75.1" and accepting TCP/IP connections on port 9000? Waiting for connection to PostgreSQL...  

 

On running the command: docker ps -a it does show the respective container names as output. 

 

Note: I also have a native installation of ThingWorx Foundation 8.0 running on a tomcat server instance at port 8080 with SQL connection which is working fine. I am using a existing PostgreSQL connection. Also disabling firewall is not a option.

 

Regards,

Saurabh

Best answer by nsampat

Saurabh,

 

Thanks for posting your question to this board.

 

You mentioned that you have a native install of ThingWorx on your machine?

 

If that is the case, the issue you are seeing is due to the port being in use, but we can confirm this by looking at the installation log. Please provide the install.log if one was generate, it should be in the your install directory /ThingWorxAnalyticsTrialEdition directory.

 

The fix for this is to turn off tomcat while performing the install. Something worth noting, the ATE includes a trial version of ThingWorx Platform Foundation Server.

 

Regards,

 

Neel

2 replies

N
nsampat17-PeridotAnswer
17-Peridot
August 21, 2018

Saurabh,

 

Thanks for posting your question to this board.

 

You mentioned that you have a native install of ThingWorx on your machine?

 

If that is the case, the issue you are seeing is due to the port being in use, but we can confirm this by looking at the installation log. Please provide the install.log if one was generate, it should be in the your install directory /ThingWorxAnalyticsTrialEdition directory.

 

The fix for this is to turn off tomcat while performing the install. Something worth noting, the ATE includes a trial version of ThingWorx Platform Foundation Server.

 

Regards,

 

Neel

L
lall1-VisitorAuthor
1-Visitor
August 22, 2018

Thanks Neel for the quick reply. I will  have a look at it. As of now I will upgrade my Thingworx to 8.2 and install the Analytic 8.2 version using the said method.

Will let you know if everything works out.

 

Regards,

Saurabh

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