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MM_902332215-Moonstone
15-Moonstone
April 27, 2022
Question

Issue with Thingworx stability

  • April 27, 2022
  • 1 reply
  • 779 views

Hi all,

Recently we have upgraded twx from 8.4.3 to 9.3.0 version, Tomcat to 9, and Postgres to 13 from version 10. Upgrade of Postgres was done at last and for a couple of days, Thingworx VM is going down very often. There is nothing much in the logs that specifies the error. When we checked the task manager, tomcat is hitting the memory 100%. We are not able to understand what is going wrong.   

 

Can you please let us know what could be the issue?

 

 

@PEHOWE @PaiChung @slangley 

 

Thank you

 

 

 

 

1 reply

P
PaiChung22-Sapphire I
22-Sapphire I
April 27, 2022

I recommend you work with TS on this.

In the platform you can now do thread dumps to analyze what is going on in the platform.

https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Best_Practices_for_Developing_Applications/monitoring_tools.html#

 

I would also check what you are spiking, are you spiking memory, threads, CPU?

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