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PreetiGupta15-Moonstone
15-Moonstone
July 24, 2020
Solved

Issues in app upgrade to Thingworx 9

  • July 24, 2020
  • 1 reply
  • 844 views

We are seeing lot of issues upgrading Thingworx app from 8.5 to 9. Our shop floor users still use Microsoft Edge legacy and IE 11 browser. Thingworx 9 does not have any official support for these browsers. 

Is there any workaround ?

 

IE 11 ( App is not displaying at all – Just white screen below)

Edge

Chrome
PreetiGupta_0-1595577031082.jpeg

 

 PreetiGupta_1-1595577031089.jpeg

 

 PreetiGupta_2-1595577031092.jpeg

 

thanks.

Best answer by slangley

Hi @PreetiGupta.

 

Unfortunately, if you are experiencing issues with unsupported browsers, there is no workaround short of either upgrading or switching to a supported browser per the requirements detailed here.  Legacy browsers are no longer supported due to security ramifications, among other issues.

 

Regards.

 

--Sharon

1 reply

S
slangleyCommunity ManagerAnswer
Community Manager
July 24, 2020

Hi @PreetiGupta.

 

Unfortunately, if you are experiencing issues with unsupported browsers, there is no workaround short of either upgrading or switching to a supported browser per the requirements detailed here.  Legacy browsers are no longer supported due to security ramifications, among other issues.

 

Regards.

 

--Sharon

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