Java Extension - Subscription handler is NOT called

Question

Hi ,
 
(This thread is a simplifed sample to reproducing the same problem in https://community.ptc.com/t5/ThingWorx-Developers/Subscription-defined-in-extension-doesn-t-work/m-p/593756#M34221)
 
I have the following event, Subscription and Service defined in JAVA extension.  Executing the Service raise the event "raiseHelpMe", but the handler helpMeHandler is NOT called.  and I didn't find  the log "Entering Service: helpMeHandler" .
 
Thingworx: 8.3.4
 
=============================Code========================================

=====================application log===============================================

2019-02-18 19:43:22.148
 Debug
Completed event processing for : Event.helpMe on behalf of
 
c.t.s.s.e.EventInstance
TWEventProcessor-14

2019-02-18 19:43:22.148
 Debug
Completed execution of event : Event.helpMe on behalf of
Administrator
c.t.s.s.e.EventInstance
TWEventProcessor-14

2019-02-18 19:43:22.148
 Debug
Starting execution of event : Event.helpMe on behalf of
 
c.t.s.s.e.EventInstance
TWEventProcessor-14

2019-02-18 19:43:22.148
 Debug
Starting event processing for event : Event.helpMe on behalf of
 
c.t.s.s.e.EventInstance
TWEventProcessor-14

2019-02-18 19:43:22.148
 Trace
Exiting Service: raiseHelpMe
Administrator
c.t.w.EventTestThingTemplate
http-nio-8080-exec-8

2019-02-18 19:43:22.148
 Info
Firing event Event.helpMe with 1 subscribers
Administrator
c.t.s.s.i.SubscriptionStoreInMemoryThreadSafe
http-nio-8080-exec-8

2019-02-18 19:43:22.148
 Trace
Entering Service: raiseHelpMe
Administrator
c.t.w.EventTestThingTemplate
http-nio-8080-exec-8

2019-02-18 19:43:22.148
 Debug
Executing request [URI: /Thingworx/Things/EventTestThing/Services/raiseHelpMe]
Administrator
c.t.w.BaseService
http-nio-8080-exec-8

2019-02-18 19:41:46.585
 Trace
Entered addSubscription for publisher EventTestThing and subscriber EventTestThing and event Type.Thing:Entity.EventTestThing:Event.helpMe
Administrator
c.t.s.s.i.SubscriptionStoreInMemoryThreadSafe
http-nio-8080-exec-5

CRArko · Answer

Hello, Sean. This looks like a good candidate to be opened as a support case with TS. Let me know if you need assistance doing so. Thanks, -- Craig A.

2019-02-18 19:43:22.148	Debug	Completed event processing for : Event.helpMe on behalf of		c.t.s.s.e.EventInstance	TWEventProcessor-14
2019-02-18 19:43:22.148	Debug	Completed execution of event : Event.helpMe on behalf of	Administrator	c.t.s.s.e.EventInstance	TWEventProcessor-14
2019-02-18 19:43:22.148	Debug	Starting execution of event : Event.helpMe on behalf of		c.t.s.s.e.EventInstance	TWEventProcessor-14
2019-02-18 19:43:22.148	Debug	Starting event processing for event : Event.helpMe on behalf of		c.t.s.s.e.EventInstance	TWEventProcessor-14
2019-02-18 19:43:22.148	Trace	Exiting Service: raiseHelpMe	Administrator	c.t.w.EventTestThingTemplate	http-nio-8080-exec-8
2019-02-18 19:43:22.148	Info	Firing event Event.helpMe with 1 subscribers	Administrator	c.t.s.s.i.SubscriptionStoreInMemoryThreadSafe	http-nio-8080-exec-8
2019-02-18 19:43:22.148	Trace	Entering Service: raiseHelpMe	Administrator	c.t.w.EventTestThingTemplate	http-nio-8080-exec-8
2019-02-18 19:43:22.148	Debug	Executing request [URI: /Thingworx/Things/EventTestThing/Services/raiseHelpMe]	Administrator	c.t.w.BaseService	http-nio-8080-exec-8
2019-02-18 19:41:46.585	Trace	Entered addSubscription for publisher EventTestThing and subscriber EventTestThing and event Type.Thing:Entity.EventTestThing:Event.helpMe	Administrator	c.t.s.s.i.SubscriptionStoreInMemoryThreadSafe	http-nio-8080-exec-5

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