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HP_92637654-Participant
4-Participant
Jun 23, 2021 4:38 AM UTC
Solved

License Configuration

 Hi,


How to apply for the customer license for PTC foundation.

And how to change license configuration from current to customer configuration.

 

Thanks

slangleyAnswer
Support
Nov 3, 2023 1:33 PM UTC

Hi @HP_9263765 

 

I recommend discussing this with your PTC partner rep.  It may be possible for you to generate the license file under your customer's account.  If not, the customer will need to generate the license or you can open a case and the License Mgmt team to generate it for you.

 

For swapping out the license, you can refer to the link Vladimir provided.  It is possible you may run into issues, since the customer's license will have a different customer number than yours.  If you run into issues, please open a case for Tech Support.

 

Regards.

 

--Sharon

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2 replies

VladimirN24-Ruby IV
24-Ruby IV
Nov 3, 2023 11:56 AM UTC

"Configuring Licensing for ThingWorx Platform": https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/LicensingforThingWorxPlatform.html

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slangleyCommunity ManagerAnswer
Support
Nov 3, 2023 1:33 PM UTC

Hi @HP_9263765 

 

I recommend discussing this with your PTC partner rep.  It may be possible for you to generate the license file under your customer's account.  If not, the customer will need to generate the license or you can open a case and the License Mgmt team to generate it for you.

 

For swapping out the license, you can refer to the link Vladimir provided.  It is possible you may run into issues, since the customer's license will have a different customer number than yours.  If you run into issues, please open a case for Tech Support.

 

Regards.

 

--Sharon

Translate
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