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gch13-Aquamarine
13-Aquamarine
May 18, 2020
Solved

License error with Thingworx 8.4 on a AWS Docker

  • May 18, 2020
  • 6 replies
  • 2832 views

Hi,

 

I have a Thingworx 8.4 installation running in a Docker on AWS, I tried to use my user/password to license it but it is not working. Is there any way or command to check the license server connection?

Thanks!

    Best answer by rjanardan

    In another community post this error occurred because the account had many entitlements which was resulting in a timeout. Could you please open a support ticket?

    6 replies

    R
    rjanardan16-Pearl
    16-Pearl
    May 18, 2020

    Do you have internet access from your instance? If no, you may use the disconnected mode to install license. Refer Disconnected Mode section in this article.

    If connection to license server is not working then in application log you will see an error as Unable to retrieve license from FNO server because ..

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    gch13-AquamarineAuthor
    13-Aquamarine
    May 18, 2020

    Yes we have internet access and the disconnected mode is not a solution for the moment because the device id will change when rebuilding the image.

    R
    rjanardan16-Pearl
    16-Pearl
    May 18, 2020

    What error do you see in application log?

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