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Best answer by nsampat

Isha,

 

I took a look at the application log, and seeing errors around connecting to your persistence provider (backend database for ThingWorx).

 

Have you modified your platform-settings.json file with the required parameters to upgrade from a previous version to 8.4?

 

You can read more about what needs to be done here: HelpCenter - Install/Upgrade ThingWorx on Windows

 

Regards,

 

Neel

 

 

 

2 replies

P
posipova20-Turquoise
20-Turquoise
April 4, 2019

Did you get a text file generated in your ThingworxPlatform folder? Could you please attach your ApplicationLog.log file found in ThingworxStorage/logs?

I
isha1-VisitorAuthor
1-Visitor
April 5, 2019

Please find the attached applicationLog.log file.

N
nsampat17-PeridotAnswer
17-Peridot
April 5, 2019

Isha,

 

I took a look at the application log, and seeing errors around connecting to your persistence provider (backend database for ThingWorx).

 

Have you modified your platform-settings.json file with the required parameters to upgrade from a previous version to 8.4?

 

You can read more about what needs to be done here: HelpCenter - Install/Upgrade ThingWorx on Windows

 

Regards,

 

Neel

 

 

 

S
slangleyCommunity Manager
Support
April 4, 2019

Hi @isha.

 

If you have previously deployed ThingWorx on the same machine, the licenseRequestFile.txt may not get generated.  However, you can review the ApplicationLog.log located in \ThingworxStorage\logs for the Device ID needed to generate the license file.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Support
April 17, 2019

Hi @isha.

 

Are you still having issues with licensing?  If so, please provide a current set of logs from \ThingworxStorage\logs for further review.

 

If you have resolved the problem, please post the solution here for the benefit of others on the community.

 

Regards.

 

--Sharon

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