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SriH10-Marble
10-Marble
Nov 10, 2021 7:19 AM UTC
Solved

License upgradation

Hi,

 

We have installed a demo application, which comes with bundled packages. The startThingworx.bat needs to be runned to start the thingworx instance containing the demo application.

 

Currently the instance license is getting expired and we downloaded the license file and replaced it in place of existing license.bin.

Ran AcquireLicense in LicenseAndSubsystems and we are getting the output as  : [object ProgressEvent] and the istance is not running. I even tried renaming the licence file to  license_capability_response.bin, but its not working.

 

Regards.

SriHAnswer
10-Marble
Dec 13, 2021 1:23 PM UTC

Hi Sharon,

 

Ya, I took care of those points.

Actually there was an another thingworx instance running on its own Apache tomcat server on the same system. This was creating a problem during license upgraded.   

 

 

Regards,

 

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3 replies

VladimirN24-Ruby IV
24-Ruby IV
Nov 10, 2021 7:43 AM UTC

"Transition from ThingWorx Trial Version to Production": https://developer.thingworx.com/resources/guides/trial-to-production-transition 

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slangleyCommunity Manager
Support
Nov 15, 2021 3:59 PM UTC

Hi @SriH.

 

When you replaced the existing license.bin file, did you rename it to license_capability_response.bin?  Also, do you have any other .bin files in \ThingworxPlatform?  If so, those need to be removed.

 

Regards.

 

--Sharon

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    SriH10-MarbleAuthorAnswer
    10-Marble
    Dec 13, 2021 1:23 PM UTC

    Hi Sharon,

     

    Ya, I took care of those points.

    Actually there was an another thingworx instance running on its own Apache tomcat server on the same system. This was creating a problem during license upgraded.   

     

     

    Regards,

     

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