Solved
Licensing error on start up - Thingworx 8.2
Hi,
hoping someone might have a solution to a problem we are having when applying the license bin file on startup for a linux server. It looks like it gets the license file, but fails to start up. We are running the start up as root to test.
Below is the errors we see in the application log
2019-11-04 19:48:00.571+0000 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LicensingSubsystem]
2019-11-04 19:48:10.421+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=fQXYN9JSTxC+vZ2H074m93mAwF0AAAAAQUIPAAAAAACIdU6MhoTtktTrSVr45uS5; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:18.462+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:27.906+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=WDDZtNyURF2rT0JC8KQkB4uAwF0AAAAAQUIPAAAAAACVoETceIJfLtZ2JCGa+zxq; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:28.016+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:36.485+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=sO3dxTVYSDKVlspU7z3+gJOAwF0AAAAAQUIPAAAAAADCjrtZrOQh5XEgqZQ8XiZs; expires=Tue, 03 Nov 2020 10:54:07 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:07 GMT
2019-11-04 19:48:36.626+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:45.931+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=dzFLLo4hTtOWvpGxCjC2N52AwF0AAAAAQUIPAAAAAAD3bxx99B8UQD9OS2dj9Guv; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:46.045+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:46.049+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id e2d8d1e5-b38e-45b5-a848-195207af157a
2019-11-04 19:48:46.116+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
2019-11-04 19:48:18.462+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:27.906+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=WDDZtNyURF2rT0JC8KQkB4uAwF0AAAAAQUIPAAAAAACVoETceIJfLtZ2JCGa+zxq; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:28.016+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:36.485+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=sO3dxTVYSDKVlspU7z3+gJOAwF0AAAAAQUIPAAAAAADCjrtZrOQh5XEgqZQ8XiZs; expires=Tue, 03 Nov 2020 10:54:07 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:07 GMT
2019-11-04 19:48:36.626+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:45.931+0000 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=dzFLLo4hTtOWvpGxCjC2N52AwF0AAAAAQUIPAAAAAAD3bxx99B8UQD9OS2dj9Guv; expires=Tue, 03 Nov 2020 10:54:13 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Tue, 03 Nov 2020 10:54:13 GMT
2019-11-04 19:48:46.045+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-11-04 19:48:46.049+0000 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id e2d8d1e5-b38e-45b5-a848-195207af157a
2019-11-04 19:48:46.116+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Flexara threw exception when checking for previously acquired license: Storage anchor break found.