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A
AP_958723617-Peridot
17-Peridot
June 25, 2021
Question

Login organization

  • June 25, 2021
  • 3 replies
  • 3625 views

I have a organization where 20 users logging in currently. Most of the times, the logging to organization getting failed even for correct user credentials. If I delete the browser history, cache, cookies, then it is working fine.

What is the solution for this. How to deal this issue when the login users got increased to hundreds and thousands??

3 replies

S
slangleyCommunity Manager
Community Manager
July 15, 2021

Hi @AP_9587236.

 

What browser is in use?  Is the system in use shared among the 20 users.  Do you possibly have a browser extension installed that could be interfering with subsequent logins?

 

Regards.

 

--Sharon

A
AP_958723617-PeridotAuthor
17-Peridot
July 16, 2021

What browser is in use? - Chrome
Is the system in use shared among the 20 users? - No. 20 users logging from different systems but to the same server.
Do you possibly have a browser extension installed that could be interfering with subsequent logins? - No. We didnt installed any extensions for browser. 

 

I did screen recording and attached the file here for your reference. 

P
posipova20-Turquoise
20-Turquoise
July 15, 2021

Have you tried a different browser? Is your autofill-on, did you have a chance to notice if perhaps it fills out imporer credentials automatically?

A
AP_958723617-PeridotAuthor
17-Peridot
July 16, 2021

Have you tried a different browser? - No. Ill test in another browser also.
Is your autofill-on? - No.
Did you have a chance to notice if perhaps it fills out imporer credentials automatically? - The correct credentials which is failed to logging in, will work after clearing history and caches.

 

I did screen recording and attached the file here for your reference. 

S
slangleyCommunity Manager
Community Manager
July 16, 2021

Hi @AP_9587236 

 

If possible, you might want to try with a different browser the next time you experience the issue to determine if it is related to a specific browser/version.

 

Regards.

 

--Sharon

A
AP_958723617-PeridotAuthor
17-Peridot
July 16, 2021

Okay Thanks

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