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chrishanegraaf1-Visitor
1-Visitor
July 28, 2020
Solved

Mail extension send message saying Unable to Invoke Service SendMessage on EmailThing: null

After upgrading to thingworx 9.0, my mail extension v3.6.0 stopped working giving me this error when trying to run the SendMessage service.

"Unable to Invoke Service SendMessage on EmailNotificationThing : null"

 

I've tried removing and reinstalling the extension. And creating a new thing from the MailServer template. 

 

Has anyone run into this issue?

emscurAnswer
5-Regular Member
July 28, 2020

Hi @chrishanegraaf.,

 

The Mail Extension version 4.0.0 compatible with ThingWorx 9.0 is available on the PTC Support Download site. 

 

mailextension.PNG

Please let me know if this resolves the issue.

 

Regards,

Emmanuel

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2 replies

emscur5-Regular MemberAnswer
5-Regular Member
July 28, 2020

Hi @chrishanegraaf.,

 

The Mail Extension version 4.0.0 compatible with ThingWorx 9.0 is available on the PTC Support Download site. 

 

mailextension.PNG

Please let me know if this resolves the issue.

 

Regards,

Emmanuel

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    chrishanegraaf1-VisitorAuthor
    1-Visitor
    July 28, 2020

    Thank you! I didn't think to look in the downloads page. 

    I installed it and verified that this fixed the email issue.

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