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modell1-Visitor
1-Visitor
September 7, 2017
Question

Marketplace tools? Can't find support ticketing..

  • September 7, 2017
  • 6 replies
  • 2870 views

I don't know the correct place for this so I am posting for most people to see so that someone can direct it accordingly.

Marketplace Tools page is very broken...

Screen Shot 2017-09-07 at 1.18.46 PM.png

6 replies

CRArko5-Regular Member
5-Regular Member
September 7, 2017

Hi, Mark.

I see the same thing. I'll try to find out what's going on.

-- Craig A.

modell1-VisitorAuthor
1-Visitor
September 7, 2017

Thanks Craig.

Do you know of ticket system that should be used for this kind of problem on the website?

CRArko5-Regular Member
5-Regular Member
September 7, 2017

Hi, Mark.

I do not. First time I've ever seen this. I'll try to find out about that as well.

Thanks,

-- Craig A.

lindafrembesEmeritus
Emeritus
September 7, 2017

Hi Mark,

It seems like the link you provided has extra text on the end of the URL. The link you provided is https://marketplace.thingworx.com/toolshttp:// and does result in a broken page.

When I remove that extra text and go to ThingWorx IoT Marketplace, I see the page just fine.

ThingWorx IoT Marketplace.png

cc: Craig Arko​

CRArko5-Regular Member
5-Regular Member
September 7, 2017

The issue does seem to be resolved now. I did see it without any extra text added in the URL.

Perhaps some maintenance was taking place.

Mark, can you verify it works okay for you now?

-- Craig A.

cc:

CRArko5-Regular Member
5-Regular Member
September 7, 2017

Final point: I've been informed there really isn't any direct ticketing system to report this kind of event, so just let us know here in the Community and we'll contact the appropriate people.

Thanks,

-- Craig A.

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