Migrating all data and entities from one thingworx instance to another when thingworx not running.

Question

we had a thingworx instance where a project been developed. that instance is not starting showing errors. error log file of thingworx application log as well as tomcat catline logs are attached with this post. please can we import all our project, and data from thingworx instance which is not running to another thingworx instance manually.

slangley · Accepted Answer

Hi @mahesh.

From a review of your case, it appears your issue was resolved by the License Management team by extending the expiration date of your license. If this is an accurate understanding, please mark this post as the Accepted Solution for the benefit of others on the community.

Regards.

--Sharon

Constantine · Answer

Hello,

It looks like your license file has disappeared. If you fix it, then most probably your instance will fire up correctly.

2019-09-12 02:01:33.710+0530 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to fetch license file with device id a4b0f1c6-d295-4ad9-9d3b-525f7dcbf8f5
2019-09-12 02:01:33.876+0530 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Storage anchor break found.
2019-09-12 02:01:33.880+0530 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file. Attempting to load as Paid license
2019-09-12 02:01:33.926+0530 [L: ERROR] [O: E.c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Storage anchor break found.]
2019-09-12 02:01:33.926+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2019-09-12 02:01:33.926+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] License file missing. It's expected at path : C:\ThingworxPlatform\license.bin
2019-09-12 02:01:33.927+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2019-09-12 02:01:33.927+0530 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.

/ Constantine

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