Hi @RS_13475894
I'm not that familiar with Windchill integration, but I did a search and found the following information that may be helpful:
To add a custom action in Windchill 12.1 that allows users to download stamped PDFs of selected documents in a zip file, ensure that you have correctly configured the customAction.xml and customAction-Model.xml files.
Action Configuration: Verify that the action is properly defined in both XML files. Ensure that the action is set to be visible and enabled for the context in which you want it to appear (i.e., when multiple documents are selected).
Debugging: Since the action works with jcaDebug in the URL but is disabled normally, check if there are any conditions or permissions that might be preventing the action from appearing. Debugging with jcaDebug can help identify if there are any issues with the action's visibility or execution.
Permissions: Ensure that the user roles have the necessary permissions to execute the action. Sometimes, actions may be disabled due to insufficient permissions.
Testing: After making changes, clear the cache and refresh the Windchill environment to ensure that the new configurations are loaded.
Please let us know if this information was helpful. If not, hopefully one of our community members will be able to provide more guidance.
Regards.
--Sharon
