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V
vgarg1-Visitor
1-Visitor
October 3, 2018
Question

Need information about twx_named_user feature. It showing as false.

  • October 3, 2018
  • 15 replies
  • 9103 views

Hi,

 

I have installed Thingworx 8.3 on Ubuntu platform. The license is installed successfully. 

The license file was able to rename as "successfull_license_capability_response.bin".

After running the "GetCurrentLicenseInfo" service from the LicensingSubsystem, twx_name_user 

is showing as false. I need some information about the feature. What could be the impact of this feature

if it does not appear as true?

I have attached the screenshots of the output of below services:

GetCurrentLicenseInfo

GetLicenseState

 

Please help on this.


 

15 replies

P
posipova20-Turquoise
20-Turquoise
October 4, 2018

What happens if you run "acquire license" service in the licensing subsystem?

V
vgarg1-VisitorAuthor
1-Visitor
October 5, 2018

After running the acquire license service it gives the below message:

Unable to acquire license.  Please see log for errors.

I have attached screenshot of the service also.

PFA

 

Please find the application logs also:

2018-10-05 10:46:26.179+0530 [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [T: https-jsse-nio-443-exec-4] Failed downloading license_capability_response.bin from FNO server. This will be expected if the ThingWorx Platform is running in disconnected mode.
2018-10-05 10:46:26.179+0530 [L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: Administrator] [S: ] [T: https-jsse-nio-443-exec-4] No license changes, because neither license.bin or license_capability_response.bin could be found
2018-10-05 10:46:26.789+0530 [L: ERROR] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [T: https-jsse-nio-443-exec-4] [context: com.thingworx.webservices.context.HttpExecutionContext@542514c6][message: Unable to acquire license. Please see log for errors]
2018-10-05 10:46:52.234+0530 [L: ERROR] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [T: https-jsse-nio-443-exec-1] [context: com.thingworx.webservices.context.HttpExecutionContext@18d029ca][message: Unable to Invoke Service QueryLogEntries on ApplicationLog : Java heap space]

 

 

P
posipova20-Turquoise
20-Turquoise
October 5, 2018

Go in the Composer -> System -> Subsystems -> LicensingSubsystem -> Services.

Find the service called “GetInstanceID” and execute it (by clicking “Test"). Copy the result. 

Follow this guide to obtain the license file:

https://support.ptc.com/lm/ThingWorx_Navigate_8.1_Licensing_Instructions.pdf

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