New license Thingworx 8.1 Error

Question

Hi, 
We used our own Thingworx server last year. Our company bought a new license and I changed ThingworxPlatform\platform-settings.json (remove old Activation IDs and add new). Then restart Tomcat.
But when we try to add and save new user in server/Thingworx/Composer/index.html getting error: save failed, status: error message: Import Failed: License is not available for Product: THINGWORX_FOUNDATION Feature: twx_named_user
Then I goes to PTC Licensing Tools, enter our Device ID and replace license_capability_responce.bin in ThingworxPlatform folder. Then restart Tomcat.
When I tried restart LicensingSubsystem getting error: Restart on Subsystem LicensingSubsystem failed: error
in application log twx_named_user_CHECK_OUT= 17.0 (I don't know what it's mean):
askCount= 0.0, completedTaskCount= 0.0, _IntegrationSubsystem#,             numberOfConnectors= 0.0, requestCount= 0.0, _LicensingSubsystem#,               twx_composer= 2804.0, twx_mashup_builder= 350.0, twx_things= 454.0, дек. 2018 license usage stats for (CHECK_IN,CHECK_OUT)= 31.0, twx_composer_CHECK_OUT= 380.0, twx_things_CHECK_IN= 2.0, twx_mashup_builder_CHECK_IN= 1.0, twx_named_user_CHECK_OUT= 17.0, twx_mashup_builder_CHECK_OUT= 40.0, twx_things_CHECK_OUT= 51.0, DaysRemaining= 339.0, _MessageStoreSubsystem#,            corePoolSize= 10.0, maxPoolSize= 100.0, curentPoolSize= 0.0, activeThreads= 0.0, queueSize= 0.0, largestPoolSize= 0.0, submitedTaskCount= 0.0, completedTaskCount= 0.0, _PlatformSubsystem#,                eventQueueSize= 0.0, streamQueueSize-ThingworxPersistenceProvider= 0.0, valueStreamQueueSize-ThingworxPersistenceProvider= 0.0, memoryInUse= 6.11076992E8, totalMemoryAllocated= 7.69654784E8, thingCount= 499.0, _StreamProcessingSubsystem#,        maximumWaitTime= 10000.0, sizeThreshold= 1000.0, maximumBlockSize= 2500.0, scanRate= 5.0, maximumQueueSize= 250000.0, queueSize= 0.0, totalWritesQueued= 0.0, totalWritesPerformed= 0.0, numberOfProcessingThreads= 5.0, _TunnelSubsystem#,                  activeTunnelCount= 0.0, totalTunnelCount= 0.0, _UserManagementSubsystem#,          userCount= 159.0, _ValueStreamProcessingSubsystem#,   maximumWaitTime= 10000.0, sizeThreshold= 1000.0, maximumBlockSize= 2500.0, scanRate= 5.0, maximumQueueSize= 500000.0, queueSize= 0.0, totalWritesQueued= 0.0, totalWritesPerformed= 0.0, numberOfProcessingThreads= 5.0, _WSCommunicationsSubsystem#,        activeWebsockets= 0.0, _WSExecutionProcessingSubsystem#,   corePoolSize= 1000.0, maxPoolSize= 10000.0, curentPoolSize= 0.0, activeThreads= 0.0, queueSize= 0.0, largestPoolSize= 0.0, submitedTaskCount= 0.0, completedTaskCount= 0.0, _ThingworxServer#,                  systemRuntime= 2 hours,  memoryInUse = 0,611 GB,  totalMemoryAllocated= 0,77 GB,  activeUsers= 0, BoundConnectedThings= 0, UnBoundConnectedThings= 0_----------------------------------------------------------------------------_
Why I can't create users?

slangley · Accepted Answer

For the benefit of the community, it was found that entitlements in the recent contract renewal had failed to update in License Management. Once the update was completed, a new license file was generated which contained the needed components. Once the new license was applied to ThingWorx, the issue was resolved.

slangley · Answer

Hi @kapetrova. If you still have Activation ID's in platform-settings.json, you need to remove them.  They are no longer used. Regards. --Sharon

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