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TN_103438634-Participant
4-Participant
May 4, 2026
Question

No response on the case registered

  • May 4, 2026
  • 2 replies
  • 22 views

I did raise a case regarding licenses renewal 4 days back but no response yet. Anyone from the Product tem can help me in this matter? Its really urgent.

Case Details - 18063353

2 replies

Rocko
Rocko19-Tanzanite
19-Tanzanite
May 4, 2026

This a a community forum. If you need attention on your case, you can talk to your Customer Success Manager, your PTC Sales Rep or Partner Manager, but the easiest would be to escalate the case, there should be a button for it in the case viewer.

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TN_103438634-ParticipantAuthor
4-Participant
May 4, 2026

I know ​@Rocko  and I was a little hesistant to post here but I have seen presence of concerned folks here in the developers community and thought If I‘d get their attention to expedite it, as its impacting the business.

    S
    slangleyCommunity Manager
    Community Manager
    May 4, 2026

    Hi ​@TN_10343863 

    I found your case.  It went to a different team but I can retrieve it and we can move forward to address your concerns.

    Further communications will be handled via the case.

    Regards.

    --Sharon

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