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vartush1-Visitor
1-Visitor
October 31, 2019
Question

Not able to license thingworx

  • October 31, 2019
  • 2 replies
  • 1474 views

Hello,

 

im not able to relicense my thingworx 8.4 with eclipse extension.

When I try to license thingworx via Licensing subsystem, I get the following error:

 
"Unable to Invoke Service AcquireLicense on LicensingSubsystem : Unable to acquire ptc_navigate_view: Trusted storage hostid does not match system hostid.[Ljava.lang.StackTraceElement;@7d003582"
 
What is the reason for this?
We double checked the Device Id, so this shouldnt be the Problem.
 
Thanks in advance
 
 

2 replies

R
raluca_edu17-Peridot
17-Peridot
October 31, 2019

Hi,

 

Seems to be an issue with trusted storage and this need to be verified in a Support case.

Please open a case with PTC Support.

 

Thank you,

Raluca Edu

S
slangleyCommunity Manager
Support
October 31, 2019

Hi @vartush.

 

It sounds like you are either using a license for another system or something happened to change your Device ID.  If ThingWorx is running, log in to Composer and browse to Subsystems > Licensing Subsystem.  Select Services and execute the GetInstanceID service.  This will return the Device ID to be used for generating a new license.

 

If you're unable to perform the above steps, a case will be needed to work through the issue.  I will be happy to open one on your behalf.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Support
November 8, 2019

Hi @vartush.

 

If one of the previous responses allowed you to find a solution, please mark the appropriate one as the Accepted Solution for the benefit of others on the community.

 

Regards.

 

--Sharon

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