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milan.pansuriya1-Visitor
1-Visitor
Jul 7, 2021 2:12 PM UTC
Solved

not able to login localhost

yesterday, I installed local version of 90 days. but now I am not able to login at localhost:8080/Thingworx/ 

 

Screenshot (529).png

 

I am sure about password. And I am using "Administrator" as user.

 

please help me out, Thank you.

 

milan.pansuriyaAnswer
1-Visitor
Jul 8, 2021 4:04 PM UTC

Thank you so much for your help,

 

I have solved the issue. I came to know that I had imported "User" in localhost which was exported from my Cloud composer. So, I reinstalled localhost and then imported every entity again (except User.xml)

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4 replies

mnarang5-Regular Member
5-Regular Member
Jul 7, 2021 2:17 PM UTC

You are seeing the login pop up but once you enter username -Administrator and password it does not open the composer? In that case, I believe the issue is with your password. If feasible can you attach security logs from ThingWorxStorage->logs directory?

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milan.pansuriya1-VisitorAuthor
1-Visitor
Jul 7, 2021 2:46 PM UTC

Yesterday I was able to login with same password and I have saved password in chrome. I have attached today's and yesterday's security logs. 

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mnarang5-Regular Member
5-Regular Member
Jul 8, 2021 1:50 PM UTC

It is clear from the logs that your password is not correct and after many unsuccessful attempts your user is getting locked and then unlocked after 15 min.

2021-07-07 14:07:04.408+0000 [L: WARN] [O: S.c.t.s.u.User] [I: ] [U: ] [S: ] [P: ] [T: http-nio-8080-exec-10] User: Administrator was UNLOCKED after timeout of 15 Minutes
2021-07-07 14:07:15.134+0000 [L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ] [S: ] [P: ] [T: http-nio-8080-exec-10] Authentication FAILED for [user = Administrator] using [directory service = ThingWorxDirectoryService] : Invalid Password
2021-07-07 14:07:15.134+0000 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [P: ] [T: http-nio-8080-exec-10] Authentication failed: Please make sure the credentials are correct.

May i know you are using which persistence provider for ThingWorx (Postgresql/H2/Mssql) ?

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