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Z
zZzzZ10-Marble
10-Marble
April 23, 2025
Solved

Password reset mail is not sent.

  • April 23, 2025
  • 1 reply
  • 679 views

Hello.

 

1.png

I created an organization in thingworx, activated the Allow password reset button, and set up a mail server.

Also, I confirmed that the mail is sent normally through MailServerThing's SendMessage service.

 

However, when I made a request to reset the password on the organization login page, the message "Check your email to reset your password" appears, but it doesn't seem to be actually sent.

 

Is there anything I missed? Please let me know if you know the cause.

Best answer by zZzzZ

There was a problem because I did not set an email address in the user entity profile that I tested..
Thank you for your response.

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 23, 2025

Maybe the following article will help - "Reset Password URL does not work if the username is an email address in ThingWorx Platform": https://www.ptc.com/en/support/article/cs297478 

Z
zZzzZ10-MarbleAuthorAnswer
10-Marble
April 23, 2025

There was a problem because I did not set an email address in the user entity profile that I tested..
Thank you for your response.

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