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maquet1-Visitor
1-Visitor
July 14, 2014
Question

platform timeout settings

  • July 14, 2014
  • 2 replies
  • 2808 views

Hello,

 

let me start my first questions here.

Hopefully not to stupid from a newbie.

 

Is it possible to configure our platform that a user will not be logged out after a while if a remote session is active?

 

Sometimes I´m working a while in a remote session with the Desktop Viewer and when I´m jumping back to the platform I´m logged out.

 

I´ve tried to change the "Access session timeout" setting but I have only read access there.

 

Thank you for your help!

Torsten

    2 replies

    M
    mredel1-Visitor
    1-Visitor
    July 14, 2014

    Hi Torsten

    As you are a ODC hosted Customer I believe the platform settings are changed via hosting team only. Please submit ticket to the Axeda Support.

    Hth

    Maciej

    R
    rthompson11-Visitor
    1-Visitor
    July 16, 2014

    It is a good question.  I have had the same experience of working in a desktop sharing session and then finding the main UI has logged out.

    The user activity timeout is a system wide parameter.  A change in the time can be requested by opening a ticket with support.

    We actually do some tricks to keep the child window containing the remote access applet from timing out during a session. So this is separate from the user activity timeout.

    It seems the only solution is to request a longer timeout if you don't mind also making the same change for all users.

    W
    wardb1-Visitor
    1-Visitor
    March 11, 2016

    Any idea where to find this parameter? I have an on-prem deployment so looking to make this change myself.

    C
    CarlesColl1-Visitor
    1-Visitor
    March 11, 2016

    Subsystems > UserManagementSubsystem > Configuration > Idle Timeout Session

    You will need to restart tomcat in order to take it effect

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