Skip to main content
R
RG_101736881-Visitor
1-Visitor
May 20, 2022
Question

Printing preview takes too long or never load

  • May 20, 2022
  • 2 replies
  • 2029 views

I am working on ThingWorx 8.
The problem is that I have a mashup with many "value display" widgets contained in another mashup.
When I try to print the webpage from Chrome or Edge (ctrl+p) it will never load the preview and if I close the dialog box then the page will freeze or crash.
If I remove the widgets from the contained mashup, but keeping the widget that containes it in the other mashup, it works fine and load the preview.

I also tried using a print widget from an extension but is the same.

 

In some cases where another mashup has similar characteristics this does not happen and that seems unusual.

 

If any had a similar issue before I'd appreciate hearing from you.

2 replies

S
slangleyCommunity Manager
Support
June 16, 2022

Hi @RG_10173688 

 

Since you only have the problem with the one mashup, is there something regarding the design of that mashup that is causing the issue?  Do you have any performance problems with that mashup?  It may be necessary to address any performance issues to resolve the printing issue.

 

You indicated you were running ThingWorx 8.  Can you be more specific?  8.0, 8.4.5, 8.5.7?  Do you have a ThingWorx 9 server, you could test it on?

 

Regards.

 

--Sharon

 

E
ES_103635081-Visitor
1-Visitor
July 12, 2022

I had print preview taking almost exactly 2 minutes to load each time. Web Page and content type (PDF, google doc, html) did not matter. For my machine it was a messed up Preferences file in the Default folder. So if you have the same issue then try this: Open a file folder. Make sure in the VIEW tab window settings "Hidden Items" is checked to enable Goto directory C:\Users<USERNAME>\AppData\Local\Google\Chrome\User Data\Default Delete the file \Preferences That's what worked for my machine. I did not have this issue on my other computers which are all synced in Chrome to the same google Account. Updates didn't help because they didn't change the default Preference file.  OneCognizant Login

S
slangleyCommunity Manager
Support
July 21, 2022

Hi @RG_10173688.

 

I'm not sure what else to check since your mashup seems to be performing as expected otherwise.  Did you try the suggestion made by @ES_10363508?

 

Regards.

 

--Sharon

Terms & ConditionsAccessibility statement