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C
csadouq1-Visitor
1-Visitor
March 5, 2019
Solved

Problem connecting Analysis Provider

  • March 5, 2019
  • 1 reply
  • 4033 views

AnaµHello,

 

I am trying to deploy an analysis model and test it but i can't seem to get things working i keeep getting this error on the application console : [message: Thing [TW.AnalysisServices.AnalysisResourceProvider] is not running]

I tried to see if the provider is connected and it seems it is not since no clients are available (see attached image).

if anyone can provide help i would be grateful.

 

Thanks

Best answer by nsampat

Hello,

 

Sorry for the delay in response.

 

I believe this Knowledge Article may assist in fixing your issue.

 

Regards,

 

Neel

1 reply

N
nsampat17-Peridot
17-Peridot
March 5, 2019

csadouq,

 

Thank you for posting your question to the PTC Community.

 

I have some questions that may help resolve this issue.

 

  • Can you provide which version of ThingWorx Analytics and ThingWorx Platform you are using?
  • Can you confirm that you have created an Analysis Provider in Analytics Manager, using the appropriate connector?
  • Are you able to provide the application.log file from you Platform Server?

 

Regards,

 

Neel

C
csadouq1-VisitorAuthor
1-Visitor
March 6, 2019

Neil,

 

Thank you for answering, as for your questions i am using thingworx Analytics 8.3.040507 along with the Thingworx platform 8.3.2-b535. and yes i did manage to create an analysis provider the proper way and i even was able to publish the models.

I joined the application.log file as you asked.

 

Regards.

N
nsampat17-Peridot
17-Peridot
March 6, 2019

csadouq,

 

Hello, I am seeing multiple errors in your TWX Composer application log related to timers, and duplicate entities from your persistence provider for Composer.

 

Was your ThingWorx Composer upgraded from a previous version of ThingWorx Composer? 

 

The two version numbers you reported are a match for each other, so there is no compatibility issue there. Can you also confirm if your ThingWorx Analytics Server is running, by running twas.sh status in /ThingWorxAnalyticsServer/bin ?

 

To confirm, when you created the Provider in Analytics Manager, did you use the TW.AnalysisServices.AnalyticsServer.AnalyticsServerConnector ?

 

Regards,

 

Neel

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