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Sri11-Visitor
1-Visitor
October 16, 2020
Solved

Problem installing thingworx trial version on Windows

Hi,

 

I am trying to install Thingworx Foundation Trial version. I have installed java JDK and set system variable. But I am still getting error. Please find the attached image.

 

 

 

Regards,

Sri1

slangleyAnswer
Support
October 26, 2020

Hi @Sri1.

 

You are running an unsupported version of java.  We only support java 8.

 

Please let me know if you have additional issues.

 

Regards.

 

--Sharon

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5 replies

slangleyCommunity Manager
Support
October 16, 2020

Hi @Sri1.

 

Which version of the Java JDK was installed?  Did you validate the system requirements before running the installer?

 

Regards.

 

--Sharon

 

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Sri11-VisitorAuthor
1-Visitor
October 17, 2020

Hi Sharon,

 

Java version: 14.0.2 64-bit (Have attached the image for your reference)  

We have meet the system requirements

.

 

 

Regards,

Sri1

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jman8715-Moonstone
15-Moonstone
October 19, 2020

Hi @Sri1 

Whether your related  Trial License has been expired？ Please check the installation logs for more information:

  • Linux: /tmp/bitrock_installer.log
  • Windows: C:\Users\Username\Appdata\Local\Temp\bitrock_installer.log

 

Best Wishes!

Teresa

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Sri11-VisitorAuthor
1-Visitor
October 19, 2020

Hi Teresa,

 

I don't think that's the issue. I am attaching the log. 

 

 

 

 

Regards,

Sri1

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