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RubanZ1-Visitor
1-Visitor
April 23, 2018
Question

Problem with launching ThingWorx Platform

  • April 23, 2018
  • 1 reply
  • 1385 views

After logging in, it redirects to /Thingworx/Composer/index.html and a subsequent 404 error. Below is the error from "ApplicationLog.log". How can I solve this problem?

2018-04-23 11:15:34.279+0500 [L: WARN] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-5] The REST API was accessed using an appKey url parameter with an invalid keyId.
2018-04-23 11:19:58.633+0500 [L: ERROR] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [T: http-nio-80-exec-7] [context: com.thingworx.webservices.context.HttpExecutionContext@53fb3971][message: Start is not supported on this Subsystem!]

    1 reply

    V
    visla14-Alexandrite
    14-Alexandrite
    April 24, 2018

    Hello!

     

    Could you please provide the following information for a better understanding of the issue?

    - ZIP with ThingWorx logfiles under /ThingworxStorage/logs containing the information from when the 404 error occurred

    - Apache logfiles also from when the 404 error occurred

    - Which ThingWorx version are you using?

    - Which Apache version are you using?

    - Which Operating System?

    - Is this issue occurring after a fresh install or was ThingWorx working before and it stopped working now?

    - When you mention "after logging in", what are you actually doing? Are you just launching the ThingWorx Composer or are you running any command?

     

    Thank you!

    Best Regards,

    Vanessa

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