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KayaEmeritus
Emeritus
October 15, 2018
Solved

Problems Running ThingWorx Server

Hi all,

 

A user is having difficulty with the server. The server is running, but a white window appears at startup. Seeking recommendations.

 

Server thing worxServer thing worx

 

 

Thanks.

    bgnesdaAnswer
    7-Bedrock
    October 26, 2018

    Hey everyone,

     

    We were able to deploy the latest configuration to existing servers to include the new certificate. Occasionally the update can take some time, and potentially a restart of your server, to take affect.

     

    If your server is still experiencing issues please reach out to twx-devzonehelp@ptc.com and we can take a look.

     

    Thanks,

    Brandon

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    14 replies

    slangleyCommunity Manager
    Support
    October 15, 2018

    Hi @Kaya.

     

    Is it only one user that is having an issue or is the issue affecting all users?  If only one user, recommend having the affected user try a different browser or clear the cache in the browser normally used.

     

    If the issue is affecting everyone, you will need to check the logs at \ThingworxStorage\logs for more information.  Also check to see if the Tomcat console is coming up.  If not, check the Tomcat logs at <Tomcat_home>\logs.

     

    Regards.

     

    --Sharon

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    pgrodowski5-Regular Member
    5-Regular Member
    October 15, 2018

    Hello,

     

    Looking at the browser I can see that the https protocol is used. Next to the left of the url I can see a red warning.

    It's just a wild guess but it could be that the user didn't accept the self signed certificate from the browser (he should be able to do so by clicking on the red text next to the url and following the popup instructions).

     

    If this isn't the problem taking a look at the tomcat logs might give some further details, especially errors and access requests.

     

    Regards,

    Pascal

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      Alex_Disigner1-Visitor
      1-Visitor
      October 16, 2018

      expired certificate on serverexpired certificate on server

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      JSeydell1-Visitor
      1-Visitor
      October 16, 2018

      I also experience this issue. Seems like the SSL certificates of the hosted server instances expire after 3 to 4 days (for me it was after the weekend - came back and nothing worked anymore).

       

      Why in the world is the 30 days trial only equipped with a 4 days certificate?

       

      Please, can we figure out how to renew the certificates? This is unused exploration time...

       

      Thanks, Josch

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