Skip to main content
C
csilva11-Visitor
1-Visitor
June 24, 2019
Question

Problems with Alerts History

  • June 24, 2019
  • 1 reply
  • 1409 views

Hello guys,

 

I'm facing a strange problem.

 

There is a thing with some properties that have Alerts configured.

 

If I set manually some of these properties to "TRUE" the event of Alert works and the History populate normally.

On the other hand when a service manage automatically the Alerts, the properties change, the Alerts be active, but the history doesn't populate the infotable.

 

Could you help me, please?

 

Thanks.

Christyam

1 reply

P
PaiChung22-Sapphire I
22-Sapphire I
June 24, 2019

What do you mean by a service manages it? What does the service do?

Did you check the log for any error messages?

C
csilva11-VisitorAuthor
1-Visitor
June 24, 2019

Thanks @PaiChung 

 

Well, imagine a property that has an alert configured and its name is "Property1".

 

Now, imagine a service named as "Service1" that has some "if/else" and an attribution like "me.Property1 = true;".

 

My symptom is, if I manually put "true" to  "Property1" the alert is activated and when I test the service "QueryAlertHistory" the infotable is normally populated.

 

If I let "Service1" run, "Property1" changes, but the Alert History doesn't populated as well. 

 

I checked again the Monitor and there are no errors related.

 

 

P
PaiChung22-Sapphire I
22-Sapphire I
June 25, 2019

That sounds like a bug, because that seems to imply the Alert isn't firing, or perhaps even data change isn't firing.

You can test if datachange is firing by just creating a subscription and putting in a logger statement.

I would put in a support ticket.

Terms & ConditionsAccessibility statement