Skip to main content
A
AViñeta1-Visitor
1-Visitor
March 22, 2022
Solved

Problems with Foundation installation

  • March 22, 2022
  • 2 replies
  • 2278 views

I am trying to install ThingWorx foundation postgres 9.3 in a windows server 2019 machine but fails at the end of the installation. I've looked up the errors (log attached) and found that is related to an issue with the installer directory having spaces but I've moved it around and it's not helping. I would appreciate some help with the issue, thank you.

Best answer by AViñeta

There was also an error with the ssl certificate that did not give any error or warnings in the logs as well as correcting the JAVA_HOME and java path and changing the java and postgres version to the ones provided by the technician. Should I mark this post as an answer for others to see what the problems were?

2 replies

S
slangleyCommunity Manager
Community Manager
March 22, 2022

Hi @AViñeta.

 

I would start by reviewing the system requirements.  Then follow these instructions for running the installer.  Be sure to run the installer as Administrator.  If it still fails, you might want to try removing the special char from the db name, etc.  I haven't tried it with an underscore in the name but there have been issues in the past with this.

 

Regards.

 

--Sharon

 

A
AViñeta1-VisitorAuthor
1-Visitor
March 23, 2022

Hello Sharon, thanks for the reply.

I have avoided any special characters in all paths and names except for the dashes surrounding the version number in the installer. I have looked more thoroughly at the log and found out that it thinks that my java jdk is a jre for some reason. I installed a previous version of java 11 with which i have a working installation in another machine but it still doesn't work. I have attached the log.

S
slangleyCommunity Manager
Community Manager
March 23, 2022

Hi @AViñeta.

 

Please provide the stacktrace located here:  c:/progra~2/thingw~1/installer/foundation/local-mode-cache/cache/cinc-stacktrace.out.

 

Did you review to ensure your system is compliant in regard to system requirements?  Did you remember to run the installer as Administrator?  Have you tried creating a new db without the underscore in the name?

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Community Manager
April 22, 2022

Hi @AViñeta

 

From a review of the case, the issue was resolved by correcting the JAVA_HOME and java path in the environment variables. 

 

If you agree with this solution, please mark this response as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

A
AViñeta1-VisitorAuthorAnswer
1-Visitor
April 25, 2022

There was also an error with the ssl certificate that did not give any error or warnings in the logs as well as correcting the JAVA_HOME and java path and changing the java and postgres version to the ones provided by the technician. Should I mark this post as an answer for others to see what the problems were?

Terms & ConditionsCookie settingsAccessibility statement