PropertyTransformThing not connected

Question

Hello, I am having trouble with thingworx analytics where my property transform thing does not connect. All the windows services are running, and I can see analytics builder / manager in the composer along with creating models/ etc.

I keep seeing the attached windows events occurring, which are filling up my temp folder when the twpas-property-transform-service is enabled. When I disable the above service, the events stop.

Following the procedure below, I updated the owner with admin rights for both analytic server / platform analytics with no effect.

https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/#page/analytics/change_user_windows.html

Running on Thingworx V9.3 and analytics V9.3.

Thank you.

nsampat · Answer

@Ecko665 ,

Thank you for posting your question to the community.

I noticed a few things in your post.

You have indicated that you are using ThingWorx v9.3 but Analytics v9.1 ?

This is not a supported configuration as per the official PTC release advisor matrix. If you desire to use ThingWorx Platform 9.3.x you must be on ThingWorx Analytics 9.3.x and ThingWorx Platform Analytics 9.3.x

https://release-advisor.ptc.com/releaseMatrix?releaseId=869

Please review the compatibility matrix, and either downgrade your Platform, or upgrade your Analytics and Platform Analytics Server. After that is complete, and if you still have issues, please let use know.

Secondly, the guide you are using is for the version 8.x, which is no longer in support. Please use the current documentation on the 9.x HelpCenter, found here: https://support.ptc.com/help/thingworx/analytics/r9/en/

Regards,

Neel

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