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nahuel14-Alexandrite
14-Alexandrite
June 22, 2021
Solved

QueryStreamData service of the AnomalyMonitorStateStream returns no data

  • June 22, 2021
  • 3 replies
  • 3951 views

Hi!

 

When I execute the QueryStreamData service of the AnomalyMonitorStateStream from within a service I get the data but from Composer the service returns no data.

Is this a bug or what other reason could be?

 

As workaround I am executing the GetStreamData services from Composer.

 

You can check the attached screenshots.

 

Regards!

Best answer by slangley

Hi @nahuel.

 

From a review of the case and internal ticket, the Help Center documentation has been updated for the following releases:

 

8.5.18

9.0.11

9.1.6

9.2.2

 

Therefore, please mark the appropriate response as the Accepted Solution for the benefit of others with the same question.

 

Regards.

 

--Sharon

 

3 replies

T
TonyZhangCommunity Manager
Support
June 23, 2021

Hi,

 

I used AddStreamEntry Service to add some data into AnomalyMonitorStateStream in my local Thingworx 9.1.3 and could get the result successfully both by executing QueryStreamData from composer and by running external Thing service.

Could you please share the Thingworx version info and provide exported AnomalyMonitorStateStream data for me to see if I can replicate the issue?

 

Best,

Tony

N
nahuel14-AlexandriteAuthor
14-Alexandrite
June 23, 2021

Hi @TonyZhang,

 

Thanks for your reply. I tried the way you mention and it worked for me too, but that's not the context on which I'm facing the issue.

 

The context on which I'm facing the issue is on querying the status of an anomaly alert of a Thing property. In consequence the entry is not added by myself, it is added automatically by the Anomaly Detection functionality.

 

As I previously mentioned, the entries are being added (because I can get them through the GetStreamXXX services) but they cannot be queried.

 

This is my ThingWorx version: 9.1.0-b10877

 

Regards

N
nsampat17-Peridot
17-Peridot
June 24, 2021

@nahuel ,

 

Would you be able to open a case via the Support Portal, https://support.ptc.com/ ?

 

This will require additional review and possibly engagement with our R&D team, and we will require some logs and information that we would not want to post to the general public here.

 

Regards,

 

Neel

 

S
slangleyCommunity Manager
Support
July 12, 2021

Hi @nahuel

 

Were you able to find a solution?  If so, please feel free to post it here and mark it as the Accepted Solution for the benefit of others with the same issue.

 

If you opened a case that is still being worked, please provide the case number under private message so I can track it.

 

Regards.

 

--Sharon

N
nahuel14-AlexandriteAuthor
14-Alexandrite
July 13, 2021

I'm afraid that at this moment I'm not able to open a case. So I think this issue should remain open.

S
slangleyCommunity Manager
Support
July 13, 2021

Hi @nahuel 

 

I'll be happy to open the case on your behalf, if needed.

 

Regards.

 

--Sharon

S
slangleyCommunity ManagerAnswer
Support
October 15, 2021

Hi @nahuel.

 

From a review of the case and internal ticket, the Help Center documentation has been updated for the following releases:

 

8.5.18

9.0.11

9.1.6

9.2.2

 

Therefore, please mark the appropriate response as the Accepted Solution for the benefit of others with the same question.

 

Regards.

 

--Sharon

 

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