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danielsam1-Visitor
1-Visitor
November 5, 2019
Solved

Re: Unable to open Thingworx Composer

  • November 5, 2019
  • 2 replies
  • 5560 views

I have the same problem. First I could not install the application because my PC didn´t have java installed, after installing java I was able to install thingworx foundation succesfully, but after that nothing happened. Unlike thingworx industrial connectivity which creates an icon to launch the program, thingworx foundation creates nothing to launch the application. It does install a directory ("thingworxH2Trial-8.4.0-SNAPSHOT) but I can´t find a way to execute the application. 

Any help would be appreciated.

Thanks

Best answer by slangley

Hi @danielsam.

 

After reviewing the logs, it appears that the trusted storage files are corrupt.  This could be the result of multiple attempts at installation.

 

We would need a case to resolve this issue, as it requires an engineer to take a look at your system.  However, it does not appear that you have a support contract.  Therefore, the only suggestion I can make is that you reinstall the operating system ensuring that it is a clean install.  You need to make sure there are no remaining artifacts from the previous system, as you may end up with the same problem.

 

Also, I noticed that you have allocated very little RAM to ThingWorx.  Please review this page for ensuring your system is sized properly.

 

Regards.

 

--Sharon

2 replies

R
raluca_edu17-Peridot
17-Peridot
November 6, 2019

Hi,

 

If Thingworx Foundation was installed, then go into your browser and access:

 

http://localhost:<port>/Thingworx

 

1. HTTP could be https depending on your installation is you choose SSL or not

2. If you are on server/laptop where Thingworx is installed use localhost , otherwise use ip address or hostname

3. <port> is the port provided at installation, default port is 8080.

 

Thank you,

Raluca Edu

D
danielsam1-VisitorAuthor
1-Visitor
December 23, 2019

thanks for the reply,

 

I was able to launch foundation but now it asks me for a login and password. Thanks for the help

 

Daniel Sam

 

S
slangleyCommunity Manager
Support
December 23, 2019

Hi @danielsam.

 

It's been a while since I installed one of the trials, but as I recall, you are prompted for the password during the installation process.  The user would be Administrator.  Are you unable to remember what password you provided?

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Support
November 13, 2019

Hi @danielsam.

 

If the response provided by @raluca_edu resolved your issue, please mark it as the Accepted Solution for the benefit of others with the same question.

 

Regards.

 

--Sharon

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