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javed_a13-Aquamarine
13-Aquamarine
Nov 26, 2024 5:39 AM UTC
Solved

Re: xxx-AnalyticsServer_xxxThing is not connected

Hello All,

In my case Analytics server version is not visible, please refer attachment.

xxx-AnalyticsServer_xxxThing and xxx-AnalyticsServer_PredictionThing Things are available in system, but Thing is not connected.

I tried removing Analytics thing on setting page and reassign still no luck.

 

Initially every thing was working, 2 days back it says application key is expired, so I followed the step to run bat file to update encrypted password and powershell file to restart then this disconnected issue appeared.

 

Also, below services are paused and if started manually it is getting paused again:
twas-analytics-worker-1
twas-analytics-worker-2
twas-analytics-worker-3
twas-sync-ms

 

Please let me know how to proceed.

3 replies

Velkumar19-Tanzanite
19-Tanzanite
Nov 26, 2024 9:40 AM UTC

Hi @javed_a 

 

Please check this article - Article - CS296423 - Selected Analytics Server is not connected is reported in ThingWorx Analytics Builder Settings menu

 

/VR

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javed_a13-AquamarineAuthor
13-Aquamarine
Nov 26, 2024 10:20 AM UTC

Hello @Velkumar ,

 

I tried above approach, still no resolution.

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javed_a13-AquamarineAuthorAnswer
13-Aquamarine
Nov 26, 2024 11:48 AM UTC

Hello All,
Issue is resolved, after manually changing the expiration date in configuration file.

Then restarted tomcat and analytics services.

 

https://support.ptc.com/help/thingworx/analytics/r9/en/#page/analytics/analytics_install/update_api_key_title.html#

 

https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/index.html#page/analytics/analytics_windows_installation/update_appkey_analytics_server_manual_windows.html#wwID0EYEFS

 

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