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vi116-Pearl
16-Pearl
October 13, 2020
Solved

Reason:504 message

Hi,

I am observing the "Could not load mashupxxx". Reason:504 message in web browser after some time. There is no network disconnection. Is there any other reason will observe this message?. Could you suggest.

 

Regards,

Latha

Ciprian-TraianAnswer
5-Regular Member
October 14, 2020

Hello @vi1,

 

How does your URL looks like, is there any typo there ?

Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

What is the version of your ThingWorx platform ?

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4 replies

vi116-PearlAuthor
16-Pearl
October 14, 2020

Hi,

In "WSCommunicationSubsystem", response message timeout was 30sec. I have increased to 40sec now.

I am expecting this is the cause to get 504 message.

 

Regards,

Latha

 

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Ciprian-Traian5-Regular MemberAnswer
5-Regular Member
October 14, 2020

Hello @vi1,

 

How does your URL looks like, is there any typo there ?

Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

What is the version of your ThingWorx platform ?

Translate
    vi116-PearlAuthor
    16-Pearl
    October 14, 2020

    Hi,

     

    Thank you for response.

     

    My URL like "https://xxxxxxxx". I am using chrome. Thingworx version is 8.5.1.

     

     

    Regards,

    Latha

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