16-Pearl

Solved

Reason:504 message

Forum|Forum|5 years ago
October 13, 2020
4 replies
1938 views

Hi,

I am observing the "Could not load mashupxxx". Reason:504 message in web browser after some time. There is no network disconnection. Is there any other reason will observe this message?. Could you suggest.

Regards,

Latha

Best answer by Ciprian-Traian

Hello @vi1,

How does your URL looks like, is there any typo there ?

Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

What is the version of your ThingWorx platform ?

Author

16-Pearl

Hi,

In "WSCommunicationSubsystem", response message timeout was 30sec. I have increased to 40sec now.

I am expecting this is the cause to get 504 message.

Regards,

Latha

5-Regular Member

Answer

5-Regular Member

Hello @vi1,

How does your URL looks like, is there any typo there ?

Which browser are you using? If you are using Internet Explorer , could you try using Chrome or Firefox and let us know if you are facing the same issue?

What is the version of your ThingWorx platform ?

Author

16-Pearl

Hi,

Thank you for response.

My URL like "https://xxxxxxxx". I am using chrome. Thingworx version is 8.5.1.

Regards,

Latha