Skip to main content
N
ndupreez12-Amethyst
12-Amethyst
September 24, 2019
Question

Rebuilding TWX / Moving to New server

  • September 24, 2019
  • 3 replies
  • 2818 views

We have an old version that we cant get up and running again.Version 7.4 running on Ubuntu 14TLS

I'm now trying to build a new server and restoring/moving data from old to new.

Steps I've taken:

Have a new server CentOs 7 with Postgres. Thingworx 8.4.2 installed and working. Can login to Thingworx composer etc.
I then copy the folders related to Thingworx from the old server to the new. I also export the data out the old server with pgdump

On the new server I recreate the DB with the scripts provided in the install directory. I then import the pg dump file into the new server.

When I start tomcat I cant access the website.

Error:

503 Service Unavailable
Back to composer.

3 replies

C
ckaminski5-Regular Member
5-Regular Member
September 24, 2019

Hello:

 

   Reading the post, it seems like this would be more appropriate for a support request.  Is it possible you can open a case at https://support.ptc.com?  With the log files and configuration files? 

 

Are there any errors in the log files? 

 

S
slangleyCommunity Manager
Community Manager
September 24, 2019

Hi @ndupreez.

 

On the ThingWorx server, did you remember to update the server name, etc. in /ThingworxPlatform/platform-settings.json?  Check the /ThingworxStorage/logs/ApplicationLog.log for errors.  Did you check the requirements for building the new server in regard to java version, Tomcat version, etc.?

 

If you can provide the logs, we'll try to assist.

 

Regards.

 

--Sharon

N
ndupreez12-AmethystAuthor
12-Amethyst
October 2, 2019

Hi Thank you for the response.

 

I manage to install a new server with the same version and import the PostgreSQL thingworx DB. All seems to work fine.

Only problem now is if I change the local IP thingworx does not start up. (lot of "things" connecting so will be nice to change the IP)

 

Everything on this server is set to use Localhost, so not sure as the why.

 

Catalina.out get stuck on

Loaded 'validation.properties' properties file

And does not go past this.

 

Regards

Niel

 

S
slangleyCommunity Manager
Community Manager
October 2, 2019

Hi @ndupreez.

 

We're not understanding why you would want to change the IP address now that ThingWorx is installed.  You indicated " lot of "things" connecting so will be nice to change the IP) " but we're not understanding this statement.

 

However, after changing the IP address, did you confirm PostgreSQL was starting successfully?  It may be that the database isn't up so ThingWorx can't start.  Have you checked the logs in /ThingworxStorage/logs?

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Community Manager
October 30, 2019

Hi @ndupreez.

 

Have you found a solution to your problem?  If so, please provide the details and mark your post as the Accepted Solution for the benefit of others on the community.

 

Regards.

 

--Sharon

N
ndupreez12-AmethystAuthor
12-Amethyst
October 31, 2019

Hi

 

I've installed the same version. Restored all the data from the old to the new server.

As mention all tested working. Trying to change the IP it does not come up.

 

Strange thing is it seems to be Internet connection. If I give the server internet access and restart it get stuck on:

Catalina.out

Loaded 'validation.properties' properties file

 

If I remove internet connection I can boot up 100% all working.

 

Is this not perhaps a licensing issue?

 

PS. Referring to removing Internet is just removing the gateway ip from the box.

 

Terms & ConditionsCookie settingsAccessibility statement